Do you want to exchange or return your purchase? We are glad to help you! You can exchange or return up to 14 days after the date of delivery.
Exchanging or returning can be done quickly and easily in the following 3 steps:
1. Send within 14 days after receipt of your order an email to email@example.com in which you indicate that you want to exchange one or more products.
2. Register your return with the link you received from customer service and stick the shipping label to the package.
3. Deliver your parcel to the carrier of your choice. After we have received your return shipment in our warehouse, we will process your return shipment within 10 working days. Our returns department will keep you informed by e-mail.
- Is returning free of charge?
Yes, returns are free for the Netherlands. For orders from other countries the costs of the return shipment will not be refunded by ICON. Amsterdam.
- How long does it take to exchange a product?
If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.
- What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to firstname.lastname@example.org with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.
- What should I do if I want to return my order outside the return period?
Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer service for the possibilities.
- How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank
- What are the return conditions?
Our return policy guarantees that you can return your order within 14 days of receipt without any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with labels still attached.
ICON. AMSTERDAM cannot accept returns on items bought during a giveaway or sale. Items purchased during a sale can only be returned and exchanged for another product or voucher.
Shipping costs for orders outside The Netherlands are not refundable.