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We design every piece with care and precision. If your purchase does not meet your expectations, We will make it right.
Returns must be shipped within the 14 day period.
1. Register online
Select the items you wish to return or exchange within 14 days of receiving your order.
2. Packing
Pack your items and attach the return label (if you opted for a printable label) to the package.
3. Shipping
Take your package to a service point of your chosen delivery service within 3 business days of registering it.
4. Refund
Your return will be processed within 10 business days after arrival at our warehouse.
To be eligible for return, items must be:
Items that do not meet these conditions are not eligible for return.To ensure your return can be processed correctly, all returns must be registered through our official return portal before shipment.Returns sent to our warehouse without prior registration through the return portal will not be accepted for processing. This also applies to returns sent using external carrier services arranged independently and not issued through our return portal. In such cases, the parcel may be refused upon arrival or returned to sender.
Bundle or multipack items may be returned provided the complete set is returned, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.
Items purchased as part of 1+1 or 2+1 promotional campaigns are considered final sale and are not eligible for refund.
Return shipping costs are the responsibility of the customer and vary depending on your location and chosen courier. For international returns, any customs duties, import taxes or related charges are the responsibility of the sender.
If you selected Fast & Insured Shipping at checkout, this service fee is non refundable.
We recommend using a tracked shipping method and retaining proof of shipment until your return has been processed.
Return costs are non refundable.
Once your return has been received and approved at our warehouse, your refund will be processed within 10 business days.
Refunds are issued to the original payment method.
Depending on your payment provider, it may take up to 3 business days for the amount to appear in your account.
You will receive an email confirmation once your refund has been completed.
If you receive a damaged or faulty item, please register your return request through our Returns Portal within 48 hours of delivery.
When submitting your request, please include a brief description of the issue and upload clear photographs showing the damage or fault. Our Customer Care team will review your request within 24 hours and contact you with the next steps or a suitable resolution.
