FAQ

Q: MY DELIVERY IS MISSING/LATE.

Please write us at info@icon-amsterdam.com . Our friendly customer support will handle this for you and will make sure you will get your order.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

MY DELIVERY IS MISSING/LATE.

Please write us at info@icon-amsterdam.com. Our friendly customer support will handle this for you and will make sure you will get your order.

HOW DO I MAKE A RETURN?

Making a return is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to info@icon-amsterdam.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

ANY QUESTIONS?

Our team is here to help you, get in touch with us via info@icon-amsterdam.com

Notre service client est disponible du lundi au vendredi : 9h-17h.Nous nous efforçons de répondre dans les 48 heures.