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We don't like to keep you waiting, therefore your order is processed directly from our Dutch warehouse within 24 hours after it being placed.
Orders received on weekdays before 23:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.
The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.
As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@icon-amsterdam.com
Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.
Returning is quick and easy. To request a return, please follow the steps in our Returns Portal.
All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;
Any underwear garments. (Including socks)
Perfumes that do not have their original plastic seal in tact
Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
Items that have exceeded the 14-day return period
Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.
1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.
We currently offer direct exchanges for orders shipped to the Netherlands, Belgium and Germany. If your order is eligible, you can select an exchange directly in our return portal.
For orders shipped to other countries, direct exchanges are not available at this time. If you would like a different size or item, please return your order for a refund and place a new order separately.
We strive to process and ship orders promptly within 24 of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
We recommend checking the size guide on the product page before placing your order. You can find it by clicking “Size Finder” above the size selector to help you choose your perfect fit.
Orders are processed within 24. Once shipped, you’ll receive a confirmation email with a tracking link. Use the link to follow your delivery in real time.
We ship worldwide. For detailed shipping rates and delivery times by country, please visit our Shipping page.
Orders are processed within 24 from our warehouse in the Netherlands.
Orders placed before 23:00 CEST ship the same day. Orders placed later ship the next business day.
Estimated delivery times are shown at checkout and on our Shipping page. Delivery times begin once your order has been dispatched.
Shipping costs and delivery times depend on your location and order value.
- Netherlands, Belgium & Germany
Delivery in 1–2 working days. Free shipping on orders over €125, €4.99 for orders below.
- Rest of Europe
Delivery in 4–8 working days. Free shipping on orders over €150. Rates start from €6.99 — final costs are calculated at checkout.
- Rest of the world
Delivery in 4–8 working days. Free shipping on orders over €150. Rates start from €9.99 — final costs are calculated at checkout.
Import duties, taxes and customs fees are not included in the item price or shipping cost. These charges are set by your local customs authority and are the responsibility of the recipient.
For detailed country-specific rates, see our shipping page.
Orders are prepared for dispatch shortly after placement and cannot be amended once processing has started. We recommend reviewing your details carefully before confirming your purchase.
Returns are accepted within 14 days of delivery, subject to our return policy.
For any further assistance, please contact Customer Care.
Enter your gift card or voucher code in the designated field at checkout and select “Apply.” The total will update automatically.
If you experience any issues, please contact our Customer Care team for assistance.
If your tracking status shows “delivered” but you haven’t received your package, we recommend the following steps:
Confirm the delivery address on your order.
Check with neighbours, reception or other secure delivery locations.
Review any delivery notes from the carrier.
If you’re still unable to locate your package, please contact our Customer Care team with your order and tracking details. We’ll review the case with the carrier and guide you through the next steps.
Fast & Insured Shipping prioritises your order for quicker dispatch and includes insurance coverage during transit. If your package is lost or damaged in transit, we will coordinate with the carrier to resolve the issue.
If you notice an error shortly after placing your order, contact our Customer Care team immediately. We’ll check whether the address can still be updated before dispatch.
If your order has already shipped, address changes may no longer be possible. In some cases, the carrier may offer redirection services, which are subject to their policies and additional fees.
We recommend reviewing your shipping details carefully before completing your purchase.
All prices include VAT. No additional charges apply at checkout.
If you have further questions, please contact our Customer Care team.
An order confirmation email is sent immediately after your purchase.
If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our Customer Care team and we’ll verify your order and resend the confirmation if needed.
You may return your purchase within 14 days of delivery. Depending on your country, you may also be able to request an exchange or choose store credit as your refund option through our Returns Portal.
Items must be unworn, unwashed and returned in their original condition, with all tags and original packaging included. Please keep your proof of shipment and tracking details until your return has been processed.
Return shipping costs, customs duties and import taxes are the customer’s responsibility, unless stated otherwise during the return process.
The following items are not eligible for return, refund or exchange:
Bundles and multipacks must be returned as a complete set. Promotional items from 1+1 or 2+1 offers must also be returned together and free items are not eligible for a separate refund.
To start a return, please register your request through our Returns Portal. Follow the steps provided there to complete your return.
Please note that registering your return through the portal is mandatory. Returns sent directly to our warehouse without prior registration, including those shipped via external carrier services arranged independently, cannot be accepted and may be refused or returned to sender.
If you need further information about return eligibility or conditions, please refer to our Returns page.
Return shipping costs are the responsibility of the customer and may vary depending on your location. The exact amount will be shown in the Returns Portal when you register your return.
We currently offer direct exchanges for orders shipped to the Netherlands, Belgium and Germany. If your order is eligible, you can select an exchange directly in our return portal.
For orders shipped to other countries, direct exchanges are not available at this time. If you would like a different size or item, please return your order for a refund and place a new order separately.
Once your return has been delivered to our warehouse, it is inspected and processed within 10 business days. After approval, the refund is issued to your original payment method.
Depending on your bank or payment provider, it may take an additional 3 business days for the funds to appear in your account.
You will receive an email confirmation once your refund has been processed.
Your order number is included in the confirmation email sent after your purchase.
If you cannot locate the email, please contact our Customer Care team for assistance.
Orders may be returned within 14 days of delivery. Returns must be shipped within this 14-day period. Returns received after this period are not eligible for refund.
If your case requires further review, please contact our Customer Care team.
To ensure an accurate fit, select "Size Finder" below the options to access our fit guide.
Select your size and click "Size out of stock?" to receive an email notification when it becomes available.
Care requirements vary by fabric and construction. To preserve the structure, shape and longevity of your garment, follow the instructions provided on the label.
For fabric specific guidance, consult the product page or contact our Customer Care team.
Yes, digital gift cards are available on our website.
Select your preferred amount and complete the purchase online. The gift card will be delivered electronically by email, along with instructions on how to redeem it.
We stand behind the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Care team with your order details and photos of the issue. We will review your case and advise on the next steps.
If you receive a damaged or faulty item, please register your return request through our Returns Portal within 48 hours of delivery.
When submitting your request, please include a brief description of the issue and upload clear photographs showing the damage or fault. Our Customer Care team will review your request within 24 hours and contact you with the next steps or a suitable resolution.
Our Customer Care team is available 7 days a week via email and live chat.
Email: info@icon-amsterdam.com
Live Chat: Available via the chat icon in the lower right corner of the website.
We aim to respond to all enquiries within 48 hours.
